SHIPPING & RETURNS

SHIPPING POLICY

UK ORDERS

Upon receiving your order we will have it processed and packed withing 48 hours.

All UK items are sent using Royal Mail signed for or special delivery depending on the order value.
 

All packages are fully insured and tracked to your door.

Delivery will be approximately 2-3 working days from dispatch.



INTERNATIONAL ORDERS
 

Upon receiving your order we will have it processed and packed withing 48 hours.

All International items are sent using Royal Mail international tracked and signed or UPS trackable shipping.
 

All packages are fully insured and tracked to your door.

Delivery will be approximate 10-14 working days from dispatch.

Your item may incur a customs charge or delay at customs for which we are not liable . Our packages go as large letters and so fly under the radar for the most part regarding customs charges.

RETURNS POLICY

If for any reason you find yourself unhappy with your purchase please do not hesitate to get in touch info@charliesvintagecharms.com.


RETURNS 
 

For a full refund we ask that all original packaging and boxes are included in the returned item, and that the items are returned back to us within 14 days of signing for in the exact same condition upon receiving them.
 

Delivery costs are non-refundable.

The return delivery costs are your responsibility and non-refundable.

You are liable for the item until we have received it back and checked it is in the same condition as sent . We recommend using the same delivery method to return as it is sent back.



REFUNDS
 

You have 14 days from receiving your item to return to us in the same condition it was sent.
 

This means have 14 days from the date of signing for your parcel to register the return with us, and ensure that posting date to return falls withing these 14 days.

International customers may expect their items to take longer than 14 days to arrive back to us . As long as the date you have posted back to us on the shipping label falls within the 14 days to return this will still be accepted for a refund.
 

For a full refund we ask that all packaging materials and boxes are sent back to us.

In the rare event your item arrives grossly mis-described or damaged please contact us immediately at info@charliesvintagecharms.com where will arrange to refund your shipping costs there and back once the item has been returned.

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