F A Q
Frequently asked questions
Can I take out a layaway plan ?
We offer layaway on all purchases over £50 . To learn more about our layaway policy please head to the layaway section of our website or click here .
To enquire about starting a layaway policy please head to the contact page of our website or click here .
Do you offer free shipping ?
We currently charge separately for shipping. Shipping in the UK is £6.50 special delivery signed for, international shipping is £10.50 tracked and signed .
We price all our items separate of shipping; We believe it is fairer to pay one shipping fee rather than raising the prices of all items to cover shipping . This way it is one flat rate for as many jewels in your order as you would like .
Do you offer a resizng and repair service?
We are proud to offer a fantastic in house ring resizing service with our trusted family jeweller . Your rings are securely handed over to our contact, professionally and expertly resized to the desired fit, and then safely handed back to us . At no point does your jewellery get handed to a third party business .If you require a resizing of a ring please get in touch using the contact form here .
We also offer repairs using our family in house jeweller . If you require expert repairing and stone replacement please get in touch using our contact form here .
Rings can be sized approx 3 sizes up /down . If you require a larger resize than this please contact us prior to paying . Please be aware ring resizing alters the item and is a none refundable purchase of the ring and the resizing service .
Can you resize rings I havent bought from you ?
We do accept rings not purchased from us for resizing but they will be priced on a case by case basis . Our flat rate ring resizing fee covers all of our in stock rings, items not purchased from our store will need to be assessed and priced separately .
Please be aware ring resizing is a none refundable purchase .
Can you hold items for me while I think it over?
Unfortunately we cannot hold any items without a deposit . If you would like to secure an item you are welcome to pay a 10% deposit to allow us to remove the piece from our website . From here we can set you up with a layaway plan, invoice you for the full amount or set you up a reserved listing .
Can you ship my layaway items out to me before I have paid ?
Currently we require the full balance of your invoice to be cleared before we can ship your item . We are looking into offering a service that works similar to Klarna and paypal credit, that will allow you to have your item shipped while you finish paying off the balance . This would transfer your payment plan to a third party provider and not with us, so the original layaway plans will still exist for customers that would rather deal with us directly interest free.