F A Q
Frequently asked questions
Can I take out a layaway plan ?
We offer layaway on all purchases over £100 . To learn more about our layaway policy please head to the layaway section of our website or click here . All layaway plans are subject to a 10% deposit .
To enquire about starting a layaway policy please head to the contact page of our website or click here .
Do you offer free shipping ?
We currently charge separately for shipping. Shipping in the UK is £6.50 special delivery signed for, international shipping is £10.50 tracked and signed .
We price all our items separate of shipping; We believe it is fairer to pay one shipping fee rather than raising the prices of all items to cover shipping . This way it is one flat rate for as many jewels in your order as you would like .
Do you offer a resizng and repair service?
We are proud to offer a fantastic in house ring resizing service with our trusted family jeweller . Your rings are securely handed over to our contact, professionally and expertly resized to the desired fit, and then safely handed back to us . At no point does your jewellery get handed to a third party business .If you require a resizing of a ring please get in touch using the contact form here .
We also offer repairs using our family in house jeweller . If you require expert repairing and stone replacement please get in touch using our contact form here .
Rings can be sized approx 3 sizes up /down . If you require a larger resize than this please contact us prior to paying . Please be aware ring resizing alters the item and is a none refundable purchase of the ring and the resizing service .
Can you resize rings I havent bought from you ?
We do accept rings not purchased from us for resizing but they will be priced on a case by case basis . Our flat rate ring resizing fee covers all of our in stock rings, items not purchased from our store will need to be assessed and priced separately .
Please be aware ring resizing is a none refundable purchase .
Can you hold items for me while I think it over?
Unfortunately we cannot hold any items without a deposit . If you would like to secure an item you are welcome to pay a 10% deposit to allow us to remove the piece from our website . From here we can set you up with a layaway plan, invoice you for the full amount or set you up a reserved listing .
Can you ship my layaway items out to me before I have paid ?
Currently we require the full balance of your invoice to be cleared before we can ship your item . We are looking into offering a service that works similar to Klarna and paypal credit, that will allow you to have your item shipped while you finish paying off the balance . This would transfer your payment plan to a third party provider and not with us, so the original layaway plans will still exist for customers that would rather deal with us directly interest free.
Will the UK leaving the EU affect customs and import duties ?
Unfortunatley it looks like this may be the case for now . The UK has now separated from the EU and so you will need to refer to your individual countries' legislation on the laws surrounding import tax and custom's duty when you export from the UK into the EU .
Who is liable for customs charges ?
You are responsible for any custom's charges levied on items purchased from us and exported to your country . In some cases the charges can be claimed back if the value of the item is under a certain threshold .